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Debit Agent (Home Service Agent)
An individual who collects small premium payments weekly, biweekly, or monthly for Debit Life insurance (Industrial Life insurance) on behalf of an insurance company.
Insurance Industry News from ProgramBusiness.comAMS Adds Endorsement Processing to TransactNOW
Storefront Owner AMS Services http://www.programbusiness.com/tracking/sftracker.asp?SFid=188 has announced the addition of real-time endorsement processing to TransactNOW, to be rolled out to agents before the end of 2003. By leveraging the single sign-on features now offered through Carrier Passport, agents will be able to transact policy changes with their TransactNOW carriers in real-time, from within the daily workflow of their AMS management system.
"The addition of endorsement processing to TransactNOW provides a real-world solution for a complex, critically important transaction workflow," said Dave Shea, president and CEO of AMS Services Agency Markets. "We've partnered with the AMS Users' Group to develop a practical approach for what has proven to be a challenging issue for the insurance industry."
The CSRs of Harry J. Boardman Insurance Agency, South Attleboro, MA currently spend about 70% of their time processing changes. "In a best case scenario, processing even a simple homeowners change at a carrier's Web site takes a minimum of five minutes. Auto endorsements are even more involved, taking a minimum of seven minutes per transaction," said Paulette McIntyre, personal lines CSR. "A large percentage of that time is spent accessing the carrier's system, remembering and re-entering passwords, and navigating where we need to be. With the TransactNOW endorsement workflow, each CSR would gain at least an hour per day."
TransactNOW uses ACORD standards and XML technology to integrate carrier Web site functionality into agency management system workflow. This means transactions and carriers can be rapidly added, and agents can rapidly deploy. Developed in close cooperation with The AMS Users' Group, TransactNOW is available to all agencies using AMS management system products. The up to date list of transactions, carriers, and Carrier Passport availability can be viewed at www.transactnow.com. New carriers, transactions, and workflow enhancements will be continue to be announced in the coming months. For further information, visit the AMS storefront at http://www.programbusiness.com/tracking/sftracker.asp?SFid=188
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