Insurance Industry News from ProgramBusiness.comLet Go Of Control:
As the traditional command-and-control industrial model gives way to a knowledge economy, managers need to focus on empowering workers.
Control just doesn’t work as a motivator today. Try taking this approach with a software programmer! With the advent of total quality management and learning organizations, even rank-and-file employees are being converted into knowledge workers, and knowledge can’t be controlled. It can only be enhanced, unleashed, and managed. For the past 150 years, we’ve defined people as employees or independent contractors, exempt or non-exempt, managers or workers — depending on how much control we exert over them or that they exert over others. But this control paradigm is rapidly becoming passé.
Businesses often invest heavily in training workers, only to watch them leave for a higher salary elsewhere or go into business for themselves because of greater potential job satisfaction, flexibility, and income. Rather than trying to control the continued employment of these workers, seek to make them partners with your company. Allow them the benefits of independence, but provide them with the support of your organization.
Loyalty today doesn’t go to your company. People are loyal to their careers, teams, projects, and families. Many businesses realize that the best they can do is to keep talented people for three or four years before they naturally move on. Create a system that acknowledges today’s new reality — not one that fights against it.
The Drive To Work
If the drive to work means nothing more to your employees than commuting, you might well have a motivation problem. This lack of workplace passion could be costing your company big bucks.
According to research by the Gallup organization in a new book Follow This Path: How the World’s Greatest Organizations Drive Growth by Unleashing Human Potential, if all your employees were actively engaged with their jobs, turnover would drop by 70%, profits would increase by 40%, and customer loyalty would grow 70%.
The book offers ideas and tools to help you measure the passion level of your staff and then raise it. You also might find that motivated employees cause fewer safety and security problems, thus lowering your exposures and liability claims. Breed passion and bolster your bottom line.
For more information about the services of Don Phine and HRThatWorks, visit http://www.donphin.com.
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